Refund Policy for TrustedKeyWala.Com
At TrustedKeyWala.Com, customer satisfaction is our top priority. We sell 100% genuine digital product keys for Microsoft Office, Windows, and other software. Since we deliver digital products instantly or within a short time, our refund policy is outlined carefully to ensure clarity for both parties.
1. No Refund on Delivered Keys
Once a product key has been delivered to the customer via email, WhatsApp, or any digital method, we do not offer refunds under normal circumstances.
This is because digital product keys are non-returnable and non-resellable once viewed or used.
2. Situations Where Refunds May Be Considered
We may consider a full or partial refund only under the following conditions:
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Invalid or Not Working Key: If the product key is proven to be invalid and not activated on any system.
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Key Already Used: If you receive a key that shows “already used”, and it is verified from our end.
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Wrong Product Delivered: If you receive a different product than what you ordered (e.g., you ordered Office 2021 but received Office 2016).
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Payment Deducted but Order Not Received: In case of payment success but no product delivery due to system error.
⚠️ For any of the above issues, you must report to us within 48 hours of purchase with proof (screenshot or screen recording).
3. How to Request a Refund
To request a refund, please contact us via:
📧 Email: support@trustedkeywala.com
📞 WhatsApp: [Your WhatsApp Number]
Include the following details:
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Order ID or payment screenshot
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Issue description
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Any relevant screenshots or screen recordings
Our team will verify your claim and get back to you within 1–2 business days.
4. No Refunds in These Cases
We will not issue refunds in the following situations:
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You purchased the wrong product by mistake.
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Your system/device is incompatible with the software.
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You changed your mind after delivery.
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You failed to follow the activation instructions provided.
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You delayed contacting us beyond 48 hours.
5. Replacement Policy
In case of valid issues, we may offer free replacement instead of a refund, based on availability and the nature of the issue.
6. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updates will be posted here with the new effective date.
Thank you for shopping at TrustedKeyWala.Com — Your Trusted Digital License Partner.